INSTRUCTIONS FOR RETURNING AND EXCHANGING MERCHANDISE
If your merchandise was damaged in shipment or there is a discrepancy in the number of packages received please call our returns department immediately at 814-362-7700 Monday-Friday between the hours of 9 a.m. - 6:00 p.m. EST, or email them at firstname.lastname@example.org. If the product was shipped directly from the manufacturer please call or email the returns department before returning. Most manufacturers require the product to be returned to them. For all other items, please see additional return policy information below.
Please make sure to have your order number ready when calling or emailing regarding your return.
Ship the package with return address clearly marked as specified below. Please use the same or smaller box if you can. You should ship the package using Fedex, UPS or USPS insured with delivery confirmation. Sportsman's Outlet will not be responsible for lost or damaged packages by delivery services. Record your tracking number and order number and keep until your refund or exchange has been received. This also helps if you need to make an inquiry on your return.
ATTN: RETURNS DEPARTMENT
500 CHESTNUT STREET EXT.
BRADFORD, PA 16701
WE ARE DEVOTED TO OUR CUSTOMERS’ SATISFACTION.
EASY 30-DAY RETURN AND EXCHANGE POLICY
If you are not completely satisfied with your purchase for any reason, please return your merchandise within 30 days for a full refund or exchange. For the fastest service, returns should be accompanied by the purchase invoice. All returns are subject to a physical inspection and all merchandise must be returned in new, unused, unlaundered, resale condition within 30 days. We must have the product back and inspected before a credit can be issued. We will apply your refund, less shipping and handling, to the original form of payment. Sportsman's Outlet will send a return shipping label for defective merchandise upon request. Sportsman's Outlet will not reimburse shipping if not requested.
ALL ITEMS ARE SUBJECT TO EVALUATION. If merchandise is not found to be defective the consumer will be subject to any shipping charges that may apply. Refunded value for any item(s) returned will be reduced to reflect the value of any free gift or discount applied to order. If you would prefer an exchange we will send it promptly. Defective items are backed 100% and can be returned for exchange only. Refunds or exchanges on any defective merchandise will be given at the evaluation of Sportsman's Staff. All returns must be sent ground service only. Sorry, no C.O.D.'s will be accepted.
DURING THE HOLIDAY SEASON, RETURNS WILL BE ACCEPTED UP TO 60 DAYS AFTER INITIAL PURCHASE DATE. PLEASE RETAIN THE PACKING SLIP FOR ANY GIFTS THAT MAY NEED TO BE RETURNED.
THE FOLLOWING EXCEPTIONS APPLY TO OUR STANDARD RETURN POLICY
The following items must be returned unopened and unused within 30 days of purchase: Electronics, Gun cleaning kits, Coolers, Liquids, Perishable Goods . If opened, these items may only be exchanged for same items, or a restocking fee will be charged.
Electronics, tents, ice houses, waders, and tree stands may be returned within 30 days if unopened and unused. Any/all hunting calls may be returned within 7 days if UNUSED. Any call returned in used condition or past the 7 days will not be refunded. Firearms, ammunition, black powder, primers, reloading lead and brass or bullets, and power equipment may not be returned due to safety considerations. All Customized/Personalized items can NOT be returned or exchanged.
Note: Merchandise covered by manufacturer's warranty must be sent directly to the manufacturer for replacement or repair.